Terms and Conditions
Terms and Conditions
Payment Policy
All goods must be fully paid at the time of order. We accept payment by credit/Debit PayPal, Apple pay and Klarna for orders over £500.
VAT
Our prices include VAT at the current rate and no adjustment to our prices will apply regardless of the location to which goods are dispatched.
Dispatch and Delivery
Our order cut off for same day dispatch is 1.00 pm without exception; Our cut off time is governed and set by the volume we send daily combined with our scheduled Ship Station contracted collection time. We are not liable for claims of unfulfilled expectation arising from not recognising the information provided and communicated. It is possible to cancel your order providing the item has not been dispatched. We only post Monday to Friday. We are closed at weekends and Bank Holidays. Please bear this in mind when placing an order at weekends and Bank Holidays. Your order will be dispatched on the next working day.
Delivery can take up to 3-5 working days after your parcel as been shipped from our store. For special orders this time frame will be different.
Damaged Goods
We expect goods to arrive with you undamaged. If you receive goods in a damaged condition, please advise us as quickly as possible but in any case, you must advise us prior to installation and within 3 working days of delivery. We may ask you to provide photographic details of the damage. we will normally send replacement goods and collect the damaged goods from you. We will not accept claims for damages where the item has been installed and the damage would reasonably have been visible prior to installation.
