FAQ's

How long after I order will my item(s) be dispatched?

If you place your order before 1.00pm we will endeavour to dispatch your order the same day, we can take upwards of 3 working days during busy periods though. The timescale of delivery stated are working days Monday to Friday (excluding Bank & Public Holidays) and estimated and should be used for guidance only.

Can I Cancel or return my order if its no longer to my use?

We are happy to accept requests within 14 days of delivery to you in accordance with our returns policy.

How do I request a return or cancellation?

Please contact online@excelplumbingandheating.co.uk